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Illustrated User Guide

Screen-by-screen walkthrough of the dispatcher console, the field apps, schedules, the ledger, and the Accounting, Payroll and HR modules — plus support and FAQ.

1. Dispatcher console

The web console is the hub for today’s operations: trips, maps, schedules, messaging, Back Office master data, and (when enabled) Accounting / Payroll / HR.

  • Daily Pulse / Quick Dispatch — live trip status and assignment.
  • Courier Map / Patrol Map — focus one selected trip or officer by default for faster painting.
  • Planner & Gantt — schedule courier trips; drag only works for unassigned / pending pickup jobs.
  • Folder tabs — under the LIVE ticker; the active tab label is the screen title (no duplicate H2).
  • Back Office / Master Data — Personnel, Customers, Other Locations, Fleet, holidays, Sage Connect (bridge path), Custom Export.
  • Immutable Ledger — custody audit trail (Master Data on Demo 2; Back Office on live/Demo).
Sign in with Google or Microsoft SSO (full-page redirect). Demo mode uses sandbox data; live mode uses production Firestore. Demo 2 highlights the native Accounting / Payroll / HR stack.

2. Support, FAQ & About

Use the Support menu for Submit Request, Documentation, Training Videos and audio, and FAQ (with search). Open About from the left menu for version info and System Preferences (industry type, feature switches, and company branding).

  • Bug / feature requests receive a reference ID — quote it when emailing IT.
  • FAQ search filters questions and answers as you type.
  • Training Videos and audio groups short how-to clips by product module and task (assets roll out over time).
  • Documentation opens the audience-sorted library.

3. Dispatch mobile app

Supervisor mobile console for trips, map, messaging, and status while away from the desk.

  • Open from the hosted /demo/mobile or live mobile shell.
  • Same SSO session model as the desktop console.

4. Courier app

Field couriers run trip lifecycle stages: pending → en route → pickup → in transit → delivered.

  • Scan bags / complete forms when required by the trip.
  • Custody events write to the Immutable Ledger with exact timestamps (not the scheduled window).
  • Two-person ferry handoffs track pickup courier and delivery courier separately.
  • Mobile can mark personal vehicle vs agency fleet — personal vehicle can trigger a per-trip stipend on Pay field work.

5. Patrol app

Patrol officers check in and out at route sites from the mobile patrol app.

  • Check-in times appear on Patrol Officers only after a real mobile or dispatcher check-in — not from the scheduled shift start.
  • Officers show as on-duty only when they have a shift on Patrol Schedule.

6. Security guard app

Static-post guards complete assigned forms and status updates from the guard field app.

  • Guards are Active only when assigned on Guard Schedule for the ops day.
  • Submitted forms are visible from the Guards roster and Forms tools.

7. Schedules & rosters

  • Patrol Schedule — assign officers to patrol loops (site groups).
  • Guard Schedule — assign guards to customer sites.
  • Roster “Active” status is driven by those schedule assignments.

8. Immutable Ledger & Sage billing

Consequential custody and check-in actions append to an immutable ledger (hash-chained WORM). On the Sage bridge path, verified operational data stages for Sage 300 CRE; Sage remains the financial system of record for posted AR / payroll until a native cutover is approved.

  • Immutable Ledger screen — write-once custody audit trail.
  • Sage Connect (Back Office) — staging upload / download and reconciliation on the bridge path.
  • Native Demo 2 path drafts invoices and pay inside NSCC without enqueueing Sage write-back on deliver.

9. Accounting

Part of NSCC w/Accounting, HR and Payroll. Staff stay in Easy mode for day-to-day work, or open Advanced for the full ledger.

Easy (typical)

  • Dashboard — open AR, cash, net income.
  • Invoices — create today’s invoices from delivered trips / completed shifts; approve & post.
  • Pay field work — pay courier/patrol/guard hours and trips from delivered work (before a full payroll run).
  • Statements / Recurring / Bills / Banking / Chart of Accounts / General Ledger / Reports

Advanced

Full catalog (~26 modules): bank feeds, purchasing, fixed assets, budgets, period close, cash flow, tax packs, analytics, compliance, consolidation, IC matching, finance audit trail, and more. Living list: blueprint.

10. Payroll

Pay field work (under Accounting) pays trips/hours from the field. Payroll → Pay runs is the tax / ACH / office pay-run path.

Easy

  • Pay runs — preview tax, ACH, and office pay runs.
  • Employees — pay profiles (rates, states, deductions, deposits).
  • Reports / Year-End — registers, stubs, W-2 / 1099 packages.

Advanced

Tax setup, premiums, garnishments, pay calc, time import, PTO sync, ACH / direct deposit, certified payroll (~12 modules).

11. HR & Compliance

People and compliance live in the same console as finance.

Easy

  • Overview — workforce hub and compliance flags.
  • Employees — hire → onboard → offboard lifecycle.
  • Leave / Documents / Reports

Advanced

Org chart, recruitment, offers, background checks, I-9, benefits, training, appraisals, discipline, WC claims / handoff, state filings, multi-state regulations, retention (~21 modules). Modules a tenant will not use can be turned off in System Configuration.

12. System Configuration

System Configuration is tenant product setup (which modules are on, which outside payroll/screening companies apply, law packs). Administration remains people and privilege (roles, access). Connection passwords stay in Admin Console — staff never paste API keys on day-to-day screens.

Details: System Configuration · Customer walkthrough: customer pack.